travel
Hilton pilots robot concierge at hotel front desk
Connie will greet guests and answer questions at the Hilton McLean in Virginia. – YouTube screenshot, March 9, 2016.Hilton has put a child-sized robot concierge behind the front desk as part of a pilot project with IBM's supermachine, Watson.
Named after Hilton's founder Conrad Hilton, "Connie" can be used by guests to field questions on local tourist attractions, dining recommendations, hotel features and amenities at the Hilton McLean in Virginia.
Connie will greet guests and answer questions using a combination of Watson's APIs including Dialog, Speech to Text, Text to Speech and Natural Language Classifier.
Hilton is the latest hotel to hire a robot among its staff, in a worldwide trend that's aimed at reducing labor costs and capitalising on the latest technologies.
In 2014, Starwood's Aloft brand introduced "Botlr" to the front lines, a roving robot used mainly to deliver amenities to guest rooms. Botlr works at the Cupertino location not far from tech giant Apple.
And last year, Japan opened the doors to the world's first fully automated, robot-staffed hotel with the Henn-na Hotel, where guests check in, check out, get their rooms cleaned and their luggage conveyed by a fleet of blinking, beeping and rolling robots. – AFP/Relaxnews, March 9, 2016.
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