travel
New survey reveals hotel brands with highest guest satisfaction ratings
The main entrance of the Ritz-Carlton in Tokyo. – AFP/Relaxnews pic, July 16, 2015.Want to rest assured of a comfortable, problem-free hotel stay? The results of a new hotel survey suggest booking a room either at The Ritz-Carlton or the Microtel Inn & Suites by Wyndham, two hotel brands that received the highest guest satisfaction scores in a new survey.
In the 19th edition of the JD Power’s 2015 North American Hotel Guest Satisfaction Index Study, The Ritz-Carlton squeezed past Four Seasons and JW Marriott to emerge the favourite luxury hotel brand in a survey that polled more than 62,000 guests in the US and Canada.
At the other end of the scale, Microtel Inn & Suites by Wyndham was the top-performing hotel brand in the economy and budget category, followed by Red Roof Inn, and Howard Johnson Express.
Guests are asked to evaluate everything from reservation, check-in and check-out, food and beverage, hotel services, facilities, cost and fees.
Hotel brands with the best customer satisfaction ratings:
Luxury
1. The Ritz-Carlton
2. Four Seasons Hotels and Resorts
3. JW Marriott
4. Waldorf Astoria Hotels and Resorts
Economy/budget
1. Microtel Inn & Suites by Wyndham
2. Red Roof Inn
3. Howard Johnson Express
4. Super 8
5. Americas Best Value Inn
6. Days Inn
7. Econo Lodge
Other categories:
Upper Upscale: Omni Hotels & Resorts
Upscale: Hyatt Place
Upper Midscale: Drury Hotels (previously ranked highest in the Midscale segment for 9 consecutive years)
Midscale: Wingate by Wyndham
Upper Extended Stay: Homewood Suites by Hilton (for a third consecutive year)
Extended Stay: Candlewood Suites (for a second consecutive year) – AFP, July 16, 2015.
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